Je ne taris pas d’éloges sur Roxy, Alex et leur équipe de récupération. Roxy et Alex se sont surpassés pour récupérer des biens après l’incendie de la maison de mon père. Leur gentillesse, leur compassion et l’attention qu’ils nous ont portée ont été exceptionnelles dans une épreuve aussi traumatisante. Ils ont rendu cette situation critique plus facile à gérer. Ils ont joué un rôle majeur dans notre processus de rétablissement grâce à leur profonde humanité. Je suis reconnaissante de pouvoir compter sur Asco pour la récupération, la restauration et la reconstruction ; je sais que nous sommes entre des mains exceptionnelles. Je ne les remercierai jamais assez !

Lise Bertrand

Max, Ben, Alex et Danny : ce sont les meilleurs ! Efficaces, polis, rapides et très travailleurs ! Ce sont les meilleurs !! Pourquoi ? Parce que des passants s’arrêtaient pour noter le nom de votre entreprise. De plus, ma voisine, dont la maison a brûlé, n’a pas eu la même réactivité de la part de son assurance ; personne n’est encore venu chez elle… Elle a dit qu’elle allait faire appel à votre entreprise. Note : 10+/10. Félicitations pour votre dévouement ; vous êtes extraordinaires et vos employés font preuve d’un grand professionnalisme ! Bravo ! Je suis fière d’être votre cliente malgré l’épreuve que je traverse.

Lynne Searle

Dear Kevin,

A small token with a huge thank you attached.

You were amazing from the first time we met, soon after May 7—your knowledge and connections, your generosity, your extreme diplomacy and patience, all duly noted.

You chose the perfect balance for me of respect yet kindness in our disaster.

All the people who worked here from the beginning were wonderful and so helpful.

Thank you for the many things, large and small, that you did or had done for me.

Wishing you and your family love, peace and joy.

With gratitude for a special person with a special gift,

Nancy Fitzsimmons

December 7, 2017

Asco did a great job for me. Concerning a big water issue, they were able to send an estimator within 30 minutes of my call. Max Fortin at Asco showed up, and imediately suggested a path forward, which was greatly reassuring during a very stressful moment.

The next day, work began. Asco coordinated all the services required to get the job done from a to z and even supported me with my communications with my insurance company. They went above and beyond more than once, were always available and patient when discussing concerns. I recommend Asco’s restauration services to anyone.

Nicolas L

Zach true professional, calming through out this whole ordeal. Sam great addition to the team. Xavier was a great worker, very kind. Roxy has a excellent team and excellent workers, that can take direction without Roxy on site.

C. Prevost

We had a water damage in our basement. The emergency team of Asco (Zach, Xavier and Sam), lead by Roxanne Brewer acted very promptly, efficiently and professionally, to contain the problem and save the furniture ( literally!). Thanks again!

Francine Savard

I cannot recommend ASCO enough! From start to finish, the team was incredibly professional, responsive, and went above and beyond to make sure we were satisfied with the work. Roxy and her team, Xavier, Etienne, Ben, Sam and Lia were phenomenal, under the unfortunate circumstance that we were in. I would definitely recommend them to friends and family!

Lynne Searle

Max, Ben, Alex, and Danny—they are the best! Efficient, polite, fast, and hardworking! They are the best!! Why? Because people would walk by and take your company’s name. Plus, my neighbor who got burned down—their insurance didn’t work as fast as yours did, and nobody came yet… She said she would call your company. 10+ Congratulations on your dedication; you are extraordinary, and your employees reflect professionalism! Bravo! I’m proud to be your client despite my ordeal.

Lise Bertrand

I can not say enough amazing things about Roxy, Alex and their salvage team. Roxy and Alex went above and beyond in retrieving belongings from my dad’s house fire. Their kindness, compassion, and care for us was exceptional in such a traumatic time. They made the worst case scenario easier to manage. They made a huge difference in our recovery by showing such human compassion. I am grateful to have Asco taking care of the recovery, restoration and rebuild as I know we are in exceptional hands . Can’t thank them enough !

Tracy Bray

Patrick,

Je veux prendre quelques minutes pour te remercier!!

Lorsqu’on t’a rejoint dimanche soir, tu as été d’une efficacité qui est exemplaire et d’une grande gentillesse aussi! Quand on fait face à des situations comme ça, les 2 pieds dans l’eau….., c’est réconfortant de parler à quelqu’un qui nous rassure!

Aussi, tes gars que tu as déployés chez nous dimanche soir étaient très professionnels et ceux qui sont venus hier (et possiblement aujourd’hui mais je ne les ai pas vu ce matin ayant quittée plus tôt pour le travail) ont travaillé très fort et très bien aussi! De vraies abeilles!!!

Mon mari Luc et moi-même sommes très impressionnés par vos services ‘a date! Et comme tu m’as confirmé hier, j’ai très confiance que l’équipe de reconstruction sera toute aussi compétente!! J

Merci beaucoup encore une fois!!!!

J’espère avoir la chance de te remercier en personne prochainement!

Caroline A.

04.19.2017

04.19.2017

Dear Pat,

We wish to inform you, Winston and I, that we are super grateful for the professionalism from all members of your team, Asco Restoration Services Inc., that have been working in our home.

First, Gerald’s visit in our home gave us assurance that we were in good hands.  Sylvain, his son and the other two workers with them on the first few days, for the packing and the dismantling were nothing but polite, friendly, hard workers, quiet.  It felt like we had relatives working downstairs.  We could not have asked for a better team.  I remember even asking the young fellow, upon their departure, after all the work was done, if I could request that the same team return for the reconstruction process and he indicated that it would be kind of difficult as they would most likely be on another job elsewhere.  He did reassure me that all of their coworkers were good and he said not to worry that they would as well do a good job.  I took his words and boy was he right.

Trust me when I say we’ve heard of horror stories where people have had bad experiences from the moment they had to contact their insurance company to inform them of a flood or snow damage etc., up to when workers, from other companies, walked into their home.  We were kind of scared to what we were about to experience.

We were ready to welcome the new team in January, Guy and Marc arrived with the same good humour, friendly, remarkable good workers as well.  They were polite, quiet, clean, i.e., meaning they were picking up after their cutting of drywall, their taping, brooming, vacuuming, everything was done with utmost care and attention.  This goes for the dismantling team as well.  Last but not least, but we did not see them as long, are the ceramic installers in the furnace room area, where they did a great job.  It looks wonderful.  We cannot forget the nice service we got from Clement Flooring in Hawkesbury where they helped us to the max on choosing the flooring, paint and ceramic.  They were as well, super nice people.  We will recommend them as well to friends and family. You could tell that all of the teams were there to do a good job that would please us and give them satisfaction as well.

We cannot express how we felt when this tragic incident occurred and how we felt so discouraged and so vulnerable.  You do not wish this kind of disaster to happen to your worst enemy. I never expected or even dreamed of seeing the basement as wonderful as it is now.  Had we taken the clean up and dismantling up ourselves we would have not gone as far as removing all of the drycore all through the basement thinking that the water would have not gone as far as it did.  When I saw Sylvain bringing the drycore that sat on the furthest point of the basement floor to the garbage bin and it was still dripping after so many days after the flood, it made me almost cry to think that we would have run into mold and mildew in the long run and could have affected our health.  Now, I believe even more than ever, into leaving it up to the professionals to evaluate the damage and do what needs to be done in a proper and professional manner.

We are beyond happy with the final results and can only recommend this company with utmost regard and satisfaction.

For your information, we have installed a second sump pump and we are looking for an alarm that will alert you on your cell phone if away from home if water does not start the sump pumps, something along those lines that we’ve learned.

Thank you again for the wonderful experience in this horrible incident.

W&N Deslaurier

c.c. Economical Ins.

03.14.2014

Hi Darlene,

Sorry for the late, late reply. I just wanted to inform you that work is complete and I am greatly satisfied. Asco was extremely professional and efficient and not to mention, very pleasant to work with at such an unfortunate and stressful time. They really exceeded my expectations and I would recommend them to anyone else without hesitation. I am a very meticulous person with my personal effects and I never had to reinforce my thoughts or concerns as they complied on their own!

Thank-you for all your help and for referring Asco the “A-Team” to me!

Best regards,

N. Puglisi

06.25.2015

On April 3, 2015 (Easter Friday), I had experienced a major flood in my basement. The temperature on this day was unusually warm. And due to a large accumulation of snow this year, an overwhelming amount of water was created. All this excess water blocked the main culvert which in turn created a small lake near my home and began to make it’s way in my basement.

I was in shock, distraught, and panic-stricken. Without hesitation, I contacted my Insurance company ” Economical Insurance “. Under these type of circumstances, customer service is absolutely paramount. Despite the panic state that I was in, the professionalism and empathy demonstrated by your customer service agent completely put me at ease. I knew at that point, that I was in good hands.

The agent knew exactly what had to be done, and quickly took the proper steps to move forward. On top of that, she recommended a restoration firm, Asco Restoration Services Inc., from Hawkesbury. I was reassured that they have an excellent reputation, and that I will be well taken care of. She contacted the firm, and helped me along the way – needless to say, I was so impressed.

What followed was a prompt response by Asco. The most impressive demonstration of executed work at all levels. Their staff was excellent! This recommendation provided by Economical Insurance truly enhanced the customer experience. With the water’s rapid rate of penetration, and three pumps barely capable of maintaining the current level, Patrick and Michel concluded that it was a loosing battle. They decided to contact ” Drain All ” from Ottawa to come and unblock the culvert. It was a very difficult task to do, which took many hours.

I wish to express my sincere gratitude to Economical Insurance Group, and Asco Restoration Services Inc. for their exceptional and wonderful service! You have gone above and beyond my expectations. Also, you have proven to me that you are both well trusted companies, and most of all, you care about your clients. It was certainly an unforgettable experience. Some of my precious memories will never be replaced, but the empathy I have received from all the staff helped in making my loss more bearable.

I really appreciate what you have done, and I am eternally thankful for your help and support. I would not hesitate to recommend your service to any friend, family member, or any person in need of your services.

B. Chenier

Hello Kevin,

I am writing to thank you and your organization for the excellent service we received during our electrical outage a couple of weeks ago.

There is no question that your staff went above and beyond to ensure our downtime was minimal, working late hours and over a weekend.

Hopefully, we will never need this part of your service again, disaster restoration, but if we do, we know whom to call first.

Thanks Again,

Luke Elias, President

Muskoka Cabinet Company

02.12.2020

Good morning Asco Team,

i just wanted to say thank you to all of you who came to do the restoration in my home.

A most professional team and very pleasant to do business with Asco. All the questions my husband and I had were answered with care for us to understand.

I would not have any trouble recommending Asco, Economical Insurance with Belanger in Rockland  to my friend as all of you were there for us.

Again thank you all and have a nice week-end.

L Quiba

11.20.2020

Je suis ravie d’avoir côtoyé des personnes aussi bienveillantes et digne de confiance que vous tous. Votre talent ,votre professionnalisme et votre attitude positive font de vous tous une équipe hors-pair.

Je vous remercie de vos efforts et de votre dévouement car vous avez dépassé mes attentes et le résultat est épatant, je vous en suis tellement reconnaissante

L. Proulx, merci du fond du .

01.08.2022

Good afternoon, Gerald.

It was a pleasure to meet you and have your team work on our home last week in Long Sault. The workers arrived early and worked diligently each day in what was record temperatures for May. Each member of the team was professional, polite, and conducted themselves in a well-mannered fashion. The language was clean in English and in French, and they tidied the work site impeccably, including removing any personal trash.

We continue to receive compliments on the quality of the siding job your team completed and how great the house looks.

If you need a reference in the future for your company and/or your workers, I would be happy to provide a glowing account of our experiences with ASCO.

With thanks,

C.Wells,

Long Sault, ON

05.22.2022

Cher Tony

J’aimerais tout simplement te remercier et t’informer de la fiabilité et du professionalisme de ton équipe.  Dès le début, M. Alain a été un vrai gentleman pour ne pas oublier Pat et tous les employés impliqués pour me rendre la vie plus agréable.  Malgré que mon chez moi ne se qualifie pas de résidence haut de gamme il n’en demeure point que j’en suis très fière et à l’aise d’y vivre.

Les jeunes apprentis qui ont épaulé Mario ont été très polis,  à l’écoute de mes besoins et attentes.   Tout a été coordonné pour que le tout soit le plus plaisant et sécuritaire afin que je puisse continuer ma routine journalière avec mes 2 beaux chiens quelquefois un peu tannants afin de leur souhaiter la bienvenue.

Mario Louis-Seize, tout un homme clé qui fait honneur à ton entreprise.  Il est super poli, toujours à l’heure, expérimenté et va au-delà des demandes du client pour la satisfaction de tous et chacun.

Bravo à toi et ton équipe pour l’empire que tu continu de faire croitre et qui fait honneur à notre ville.  J’ai toujours aimé les choses fait avec qualité, responsabilité et surtout le service à la clientèle qui est la clé du succès.

Merci à vous tous!!

L.Lacroix

Hawkesbury, ON

07.29.2024